Well done Travis Alber! Thorough article.

I like that you addressed the need for balance between the “conversation” part and the “button” part of the UI.

Khodl has a great piece on the shortcomings of NLP:

His article was instrumental in my draft of a potential application of conversational UX in a domain different of healthcare but where it would also be tremendously beneficial:

Let’s see where all of this goes!